Junior Account Manager

Position Summary

The Junior Account Manager supports policyholders who have been displaced from their homes by assisting with housing searches, customer communications, booking coordination, administrative support, documentation management, and operational activities.

The role works closely with Account Managers, adjusters, landlords, hotels, vendors, and internal stakeholders to support the successful placement of policyholders into temporary housing solutions while maintaining high service standards and operational accuracy.

The Junior Account Manager is expected to progressively develop the knowledge, judgment, and customer management skills necessary to assume increased account management responsibilities over time.

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Key Duties and Responsibilities:

Housing Search & Placement Support

• Research and identify temporary housing options including apartments, homes, condominiums, hotels, vacation rentals, and other approved accommodations.
• Assist in sourcing housing solutions that align with policyholder needs, budget requirements, and policy guidelines.
• Prepare housing options for review and submission.
• Maintain accurate search records and supporting documentation.

Account Coordination & Customer Support

• Support Account Managers with housing placement activities and customer communications.
• Assist in coordinating bookings, approvals, transfers, extensions, and related housing activities.
• Conduct customer follow-up calls and support service-related inquiries.
• Assist in resolving routine customer concerns and escalating complex matters when necessary.
• Support policyholders throughout the temporary housing process.

Documentation & Claims Administration

• Enter and maintain claim information within Oscar and other designated systems.
• Upload and maintain records within MyKey Portal and other operational platforms.
• Complete FRVs and required administrative documentation.
• Process receipts and supporting documentation as assigned.
• Ensure files are complete, accurate, and maintained according to NIH standards.

Gold Star File Support & Quality Assurance

• Assist with Gold Star file reviews and quality checks.
• Support documentation accuracy and file completeness requirements.
• Identify missing information and follow up as required.
• Maintain compliance with established file standards and procedures.

Hotel & Vendor Coordination

• Assist with hotel bookings, extensions, transfers, room changes, and lodging requests.
• Communicate with landlords, hotels, and vendors as assigned.
• Support pricing inquiries, availability checks, and accommodation coordination.
• Assist with lodging-related administrative activities.

Team Support & Operational Coordination

• Participate in team meetings, collaboration calls, and operational discussions.
• Provide coverage for team members during planned and unplanned absences when required.
• Support troubleshooting and escalation activities.
• Assist with onboarding, training, and cross-training initiatives.
• Contribute to maintaining a collaborative and positive team environment.

Continuous Improvement & Special Projects

• Complete assigned quarterly ROCKs and development initiatives.
• Participate in training programs and skill-building activities.
• Support operational improvement initiatives and special projects.
• Assist with PPP activities, process improvement projects, and other assignments as directed by management.
  

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Desired Skills and Experience:

• Bachelor's degree preferred or equivalent work experience.
• 1–3 years of experience in customer service, housing coordination, insurance, hospitality, travel, property management, or administrative support.
• Strong research, organizational, and multitasking skills with excellent attention to detail.
• Proficient in Microsoft Office (Excel, Outlook, Word) and comfortable learning CRM, claims management, and client portal systems.
• Experience with documentation management, data entry, and maintaining accurate records.
• Excellent written and verbal English communication skills with strong customer service abilities.
• Ability to coordinate with customers, vendors, hotels, landlords, and internal teams in a fast-paced environment.
• Strong problem-solving skills with the ability to identify issues and escalate when appropriate.
• Self-motivated, adaptable, and able to work independently while contributing to a collaborative remote team.
• Experience supporting US-based clients, insurance housing, relocation, hospitality, or similar service industries is an advantage.
• Amenable to work on a US PST schedule.

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Why Remotify?

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.

Here are the perks of working with us:

• Competitive salary (Php45,000 - 50,000)
• Non-Taxable Allowance: PHP 2,000.00
• Commission Program: Eligible to participate in the company’s commission program.
• I.N.S.P.I.R.E program that will help you build personal and professional character
• A payroll system that assures on-time payments at all times
• SSS, Philhealth, and Pag-ibig
• 13th Month Pay
• Paid local holidays
• Annual leaves
• HMO benefit

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.