HR Generalist (For Philippine Nightshift)

Position Summary: 

The HR Generalist & Employee Relations Officer oversees end-to-end HR operations, including employee lifecycle management, employee relations, labor law compliance, performance management, and HR administration. The role ensures fair and compliant handling of employee concerns, accurate documentation, and effective HR service delivery while strengthening employee engagement, improving processes, and supporting organizational growth.

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Key Requirements for the Role

• Night Shift Work Schedule: Ability and willingness to work fixed night shift coverage within the hours of 3:00 PM – 5:00 AM PHT (flexible schedule alignment based on operational and client needs).
• Labor Law Mastery & HR Generalist Expertise: Strong HR Generalist background with comprehensive knowledge of Philippine labor laws, proven experience in employee relations, due process handling, and confidence in managing employer-employee relations.
• Stakeholder Communication & Legal Interpretation: Exceptional English communication skills with the ability to articulate complex Philippine labor regulations clearly, confidently, and strategically to foreign client stakeholders and remote team members.

Key Duties and Responsibilities:

1. Onboarding, Employee Lifecycle & Offboarding

• Manage end-to-end onboarding, including scheduling onboarding calls, monitoring pre-employment requirements, conducting background and professional reference checks, and preparing employment documents.
• Draft and issue offer letters and employment contracts, facilitate offer calls, and ensure documents are properly signed and filed.
• Conduct onboarding sessions and provide training on HR systems, internal platforms, company policies, and procedures.
• Prepare and distribute onboarding kits, welcome communications, the Code of Conduct, Acceptable Use Policy, and other required documents.
• Monitor employee KPIs, probationary milestones, and regularization requirements in coordination with team leads.
• Manage end-to-end offboarding, including exit interviews, separation documents, clearance, asset returns, and coordination of final pay with Payroll and IT.
• Maintain accurate employee lifecycle records and update HR systems to reflect onboarding, employment changes, and separation status.

2. HR Operations, Employee Support & Ticket Management

• Manage HR support tickets and respond to employee inquiries promptly, accurately, and professionally.
• Investigate complex or sensitive HR concerns, prepare case analyses, recommend appropriate actions, and coordinate with relevant stakeholders.
• Monitor ticket progress, resolution timelines, and service-level agreement (SLA) compliance to ensure timely closure.
• Escalate labor-related and high-risk cases to legal counsel when necessary, providing complete documentation, relevant context, and risk assessments.
• Update employee records in Monday.com, HubSpot, Sprout, and other HR systems within 24 hours of relevant changes.
• Track recurring concerns and employee feedback, identify service gaps, and recommend improvements to HR support processes.

3. HR Administration, Documentation & Records Management

• Maintain organized, accurate, and confidential digital 201 employee files and personnel records in accordance with company policies and applicable regulations.
• Manage HR calendars, employee milestones, onboarding and offboarding trackers, and other administrative records.
• Process Certificates of Employment (COEs), employment verifications, travel documentation, and other employment-related requests.
• Ensure proper documentation and recordkeeping for employee relations cases, disciplinary actions, performance reviews, and employment changes.
• Maintain accurate employee information across HR systems and internal tracking platforms.

4. Labor Relations, Employee Relations & Legal Compliance

• Handle employee relations cases involving disciplinary matters, performance concerns, misconduct, grievances, and workplace disputes.
• Conduct internal investigations, gather relevant information, document findings, and recommend appropriate actions.
• Prepare and issue Notices to Explain (NTEs), suspension notices, termination notices, and other disciplinary documents while ensuring due process and compliance with Philippine labor laws.
• Coordinate with legal counsel and management on high-risk employee cases, labor disputes, terminations, and regulatory concerns.
• Represent Remotify in Department of Labor and Employment (DOLE) inspections, Single Entry Approach (SENA) conferences, mediations, and labor-related audits, as required.
• Review and audit HR policies, practices, procedures, and documentation to identify compliance gaps, minimize legal risks, and recommend corrective actions.
• Ensure proper execution of employee separation procedures, including clearance, offboarding documentation, and mandatory government reporting.

5. Performance Management & People Partnering

• Coordinate probationary and annual performance evaluation cycles, ensuring timely completion and proper documentation.
• Consolidate performance feedback and assist managers in addressing employee performance concerns and underperformance cases.
• Maintain documentation for performance reviews, performance improvement plans (PIPs), and related employee actions.
• Provide guidance to managers and employees on HR policies, employee relations, performance management, and workplace concerns.
• Monitor employee retention, engagement, and satisfaction metrics and recommend initiatives to improve the employee experience.

6. HR Policies, Knowledge Management & Process Improvement

• Develop, review, update, and implement HR policies, guidelines, standard operating procedures (SOPs), and internal documentation aligned with company values and Philippine labor standards.
• Maintain a comprehensive HR knowledge base to support employee self-service, consistent HR practices, onboarding, and training.
• Document and standardize HR workflows, process flows, and operating procedures across key HR functions.
• Design, implement, and maintain workflow automation in Monday.com and other applicable systems to improve onboarding, offboarding, ticket management, and HR administration.
• Conduct regular process reviews and audits to improve operational efficiency, documentation accuracy, compliance, and employee experience.
• Research and recommend HR best practices and process improvements that support organizational growth and scalability.

7. Employee Engagement, Culture & Internal Communications

• Serve as a Culture Ambassador by promoting company values and maintaining a positive, inclusive, and supportive employee experience throughout the employee lifecycle.
• Facilitate employee check-ins or HR Kumustahans, monthly virtual Fun Friday activities, and other employee engagement initiatives.
• Coordinate holiday announcements, internal communications, and updates on HR programs, policies, and company activities.
• Support the annual Great Place to Work survey and other employee feedback initiatives.
• Assist in organizing onboarding activities, employee engagement programs, and initiatives that strengthen retention, morale, and workplace culture.

8. Reporting & Cross-Functional Collaboration

• Prepare periodic HR reports, quarterly service reviews, employee satisfaction reports, and other management updates as required.
• Monitor HR service performance, ticket resolution, employee engagement, retention, and other relevant operational metrics.
• Maintain updated internal distribution lists and HR communication channels.
• Collaborate with Payroll, Operations, IT, Leadership, managers, employees, and external legal counsel to ensure coordinated and effective HR service delivery.
• Address employee and client concerns professionally, clearly, and empathetically, ensuring appropriate follow-through and resolution.

9. Other Responsibilities

• Perform other related duties and special projects as assigned, provided they are within the reasonable scope of the role.

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Desired Attributes, Skills and Experiences:

• A bachelor's degree in Human Resources Management, Psychology, Business Administration, Industrial Relations, or a related field is preferred.
• Strong knowledge of Philippine labor laws, employee relations, and HR compliance.
• Experience handling employee disciplinary cases, internal investigations, and grievance management.
• Knowledge of due process and preparation of disciplinary notices, including NTEs, suspension notices, and termination notices.
• Experience supporting DOLE inspections, SENA conferences, labor mediations, and labor audits.
• Proficiency in HR operations, including onboarding, offboarding, employee documentation, and personnel records management.
• Strong organizational skills, attention to detail, and accuracy in handling confidential employee information.
• Excellent written and verbal communication, interpersonal, and conflict-resolution skills.
• Strong analytical, problem-solving, and decision-making abilities, particularly when handling sensitive HR matters.
• Experience coordinating performance reviews, probationary evaluations, regularization, and performance improvement plans.
• Proficiency in developing HR policies, standard operating procedures (SOPs), process documentation, and internal knowledge bases.
• Familiarity with HRIS and workflow management tools, preferably Monday.com, HubSpot, and Sprout.
• Ability to manage multiple priorities, meet deadlines, and resolve HR support tickets within established service-level agreements (SLAs).
• Experience coordinating employee engagement activities, HR communications, employee feedback, and retention initiatives.
• Ability to collaborate effectively with employees, managers, leadership, Payroll, Operations, IT, and external legal counsel.
• High integrity, professionalism, discretion, and commitment to maintaining confidentiality when handling sensitive employee and company information.
• Proactive, adaptable, and capable of working independently while contributing effectively to a team.
• Strong documentation, reporting, and recordkeeping skills, including preparing case analyses and HR performance reports.
• Ability to identify process gaps, recommend improvements, and support HR workflow automation.
• Amenable to working night shifts, with flexibility to adjust schedules based on business and operational requirements.

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Why Remotify?

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.

Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.

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Here are the perks of working with us:

• Competitive salary (Php40,000 - 42,000)
• WFH Allowance
• HMO Coverage
• SSS, Philhealth, and Pag-ibig
• 13th Month Pay
• Paid local holidays
• Paid incentive leaves
• I.N.S.P.I.R.E program that will help you build personal and professional character
• A payroll system that assures on-time payments at all times

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.